FROZEN TO FEARLESS MEMBERSHIP
Our core ethos for FROZEN TO FEARLESS is to SUPPORT WOMEN WITH THEIR OVERALL WELL-BEING This document details from the outset the way in which we will deliver our services to you. If you are planning to join FROZEN TO FEARLESS (“the Membership”) then you must read these terms and conditions in full prior to purchasing.
- Membership Terms & Conditions (‘Terms’): Key Details
These Terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these Terms. The Terms set out below apply to the services offered by FROZEN TO FEARLESS. Please read them carefully as they affect your rights and liabilities under law and set out the Terms under which FROZEN TO FEARLESS (“we”, “our” or “us”) provide services to you, as purchaser of the Membership. These Terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract.
Please be aware that we may update these Terms at any time. Your continued use of the Membership indicates your acceptance of the terms and agreement to any changes.
- Membership Outline
FROZEN TO FEARLESS is a membership platform for driven, sensitive women, to overcome high functioning anxiety and imposter syndrome. The Membership is an ongoing commitment where you can get regular support and guidance.
- Eligibility
This membership is suitable for those who are over the age of 18.
- Membership Specifics
There are three elements to the Membership
- Education
- Coaching
- Community
While I am a licensed clinical psychologist, the information and guidance shared is not medical or mental health treatment.
Please note that the Frozen to Fearless membership program is not a substitute for therapy. The coaching, techniques, and support provided within this membership are intended for educational purposes only.
Participation in this program does not establish a therapist-client relationship. If you require therapeutic intervention or mental health treatment, please seek assistance from a qualified healthcare professional.
All live sessions will be recorded and made available in your membership area for the length of time the relevant data protection legislation specifies.
Somatic Coaching
You will have access to two live online somatic group coaching sessions per calendar month. These sessions will be recorded and added to your membership dashboard within one week. For best results it is recommended that you attend somatic coaching sessions live or watch a replay, at least once per month.
Self-Study
There are resources available for members to consider in their own time. Once you join you will have access to check ins, onboarding information, + stage 1 to 6 of your success journey. For best results you should work through your success journey within 6 months. Failure to do so may limit your ability to learn from the tips and guidance shared in the live sessions. The content of all resources and training will be provided in English, translations are not available.
Private Community
You will have access to a private community to support you during the Membership. The intention of the community is support and a network of individuals who are facing similar challenges.
From time to time Dr Michaela Dunbar may post and offer support in the community but there is no guarantee that posts will be responded to immediately.
Please be advised that whilst we hope that you will be able to utilise the community, we make no guarantees as to the availability of the group and/or the content within the group at any time. Therefore, always ensure that you have back-up copies of any information shared within the group.
- Behaviour
It is requested that at all times your behaviour towards others is polite and respectful. Should your behaviour be deemed offensive or inappropriate we reserve the right to remove you from the Membership with immediate effect.
Each person is responsible for their own behaviour and we will not be held responsible for the behaviour or actions of any other Members.
- Membership Fees and Payment Terms
On subscription you will agree to monthly payments via Stripe, which will be taken on the same day as your initial registration date.
The Membership is an ongoing monthly subscription and payment will be taken on the same day each month.
We reserve the right to change the content and delivery of the services within the membership and the associated price point at any time. Should we do this we will provide advance notice so that you can decide whether to consider your subscription. We shall never increase your membership fees without providing at least 28 days’ notice and without providing you with advance notification.
- Refunds and Cancellation
It is our aim that you will be completely happy with the Membership. However, we appreciate that there may come a time when you wish to leave the Membership.
As a member, you have the right to request a full refund of your initial monthly or annual membership fee within seven (7) days of the charge date for any reason. If you are unsatisfied with our service or need to cancel your subscription, please contact our support team immediately. All refund requests must be submitted in writing via email to our customer service department at [email protected].
The date of the request will be considered as the official date for the 7-day period. Once we receive your written request, we will process your refund, which will be returned via the original payment method within 10-15 business days. Please note that after the 7-day period, all charges are non-refundable and you are responsible for all charges in the current billing period, until you cancel your membership.
Should you wish to cancel your membership after your 7 day refund period please email admin: [email protected].
Please ensure that you cancel your membership within the membership area, or request a cancellation via email, 2 days before your next billing date to prevent being charged for the next period.
We reserve all rights to cancel the programme for any reason without prior notice. In such circumstance a refund will be provided for the remainder of that month or year as applicable.
Notwithstanding any right or remedy available to us, we may cancel your Membership with immediate effect:
- If you fail to pay your Membership fees by the relevant due date;
- If you commit a repudiatory breach of the Terms of this agreement;
- As decided at our sole discretion from time to time]
- Contact and Schedule
It is the intention that the Membership will run continuously and that any training material, or live sessions will be provided as set out above. Should an unforeseen reason arise which cause a session(s) to be postponed they will be re-arranged as soon as possible.
Throughout the Membership we will be available by email at [email protected] Monday-Friday 9-5pm GMT. We aim to respond to all support queries within 48 hours.
If you have a technical query relating to accessing the Membership please include “Tech” in the subject line of your email correspondence.
We are passionate about supporting everyone in the Membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.
- Disclaimers
We make no guarantees or claims as to the success of any member. Each individual is unique and their abilities are unique to them. The aim is that we support women who are struggling with anxiety and imposter syndrome.
All training provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction which you take as a result of the information within the Membership.
We are not responsible for any loss of opportunity or any investments which you make. No content in this Membership should be construed as medical/clinical advice, whether mental, emotional or physical. Participation in this membership does not establish a therapist-client relationship. If you believe that you require medical attention you should seek assistance from a medical professional immediately.
We ask that all members in the Membership respect the rights of others in respect of their behaviour and privacy. We will not be responsible for the action of any members including for any disclosures made by any members based on information which has been shared within the Membership.
- Limitation of Liability and Indemnification
To the fullest extent permitted by applicable laws, we limit liability and responsibility for any harm resulting from your use of all or any part of the Membership. We shall not be liable to you for any damages, including lost profits, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised in advance of the possibility of such damages).
If we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Membership, our liability shall in no event exceed the total of any fees with respect to the Membership received by us from you, during the 6 months preceding the date on which the claim arose.
Nothing in these Terms shall limit or exclude our liability in respect to fraudulent misrepresentation, death, or personal injury, resulting from our negligence, or any other liability which cannot be limited or excluded by law.
You agree to indemnify, defend and hold us, our subcontractors and employees, harmless from any claim or demand, including solicitors’ fees, made by a third party due to or arising out of your breach of these terms, or your violation of any law or the rights of a third party.
- Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. You are responsible for ensuring that your contact details are accurate and up-to-date, at the time of registration, and on an on-going basis thereafter.
Your personal data is protected as set out in our privacy policy which can be found here. By providing your personal data you agree to the terms of our privacy policy.
During the course of the Membership you may have access to confidential information, in particular the personal affairs of other members. In accepting these Terms, you agree that you will not use or disclose to any person, organisation or company, and shall use your best endeavours to prevent the publication of, any confidential information relating to any other member.
You accept that any unauthorised disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the Membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.
Please be aware that some training sessions may be recorded and your name and image/video may be captured. The recordings of the training will be kept and made available to others in the Membership. If you provide or share any information within these sessions about yourself or your business that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initials so that support can still be offered but no personal identifiable information will be captured.
Your log-in details must remain confidential, and you must not disclose this information to a third party, without our express permission in writing. If you know, or suspect, that your log-in details have been obtained by a third party, you agree to change your password immediately, and provide notification of the same as soon as possible to [email protected]
- Intellectual Property
During your time as a Member you will be provided with videos, audios, transcripts, and downloads. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate, republish, reproduce, distribute, translate or provide copies to third parties. We retain and reserve all of our copyrights.
- Non-Compete
You agree that whilst in Membership, and for a period of 6 months following termination or cancellation of your Membership, you shall not use the confidential information revealed to you for any commercial purpose. In addition, you shall not elicit or entice away any current or potential members by sending “Friend Requests” or otherwise targeting them. You also agree not to become involved in any capacity with any business concern which is in, or tends to be in, direct competition with us].
14. Waiver
In the event that we fail to insist upon your strict performance of any obligations under these Terms, or we fail to exercise any rights or remedies to which we are entitled, this will not constitute a waiver of any such rights and / or remedies available to us.
15. Errors and Inaccuracies
There may be information within our Site or the Membership which contains typographical errors, inaccuracies or omissions relating to the service delivery, pricing or promotion of the Membership. We reserve the right to correct or amend any errors without prior notice.
16. Jurisdiction
These Terms are governed by the laws of England & Wales. The English Courts have exclusive jurisdiction over any matter and proceedings arising out of the Membership.
17. Complaints
It is our aim that you are completely satisfied with the Membership. Should you have any feedback please feel free to share it with us as we are always striving to ensure that we provide you with the highest level of service. If you have a complaint about the Membership this should be made to made in writing to Dr Michaela Dunbar at [email protected]
18. General
We intend to rely on the written Terms set out in Terms and Conditions for the services that we provide to you in delivery of the Membership. These written Terms shall constitute the entire agreement between us.
Should there be any conflict between these Terms and any Membership hosting platform or payment gateway, these Terms shall prevail.
If any provision within these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).
No provision within these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.
Frequently Asked Questions
- What happens if I can’t make a live session?
As far as possible, the live classes will be held online. If not they will be recorded and stored in your membership area. From time-to-time technology may fail and the recording may be unavailable or of poor visual or sound quality, but we do aim to record all live sessions. For the avoidance of doubt, there will be no refunds available for any missed sessions.
- What if I need additional support?
Additional support can be offered to each member in the form of 1:1 support or guidance. We are happy to support you as required, please contact us directly, additional charges will apply.
- What if I am ill during the Membership?
If you are ill or unable to attend a live session for any reason you will be able to watch the recording of that session. If you are ill for an extended period, please let us know and we will support you wherever we can.
4. What if I never access the materials?
If you never access the materials you will not get the results you desire. For the avoidance of doubt, there will be no refunds available for never accessing the materials.
5. Is the Membership suitable for everyone?
The Membership is best suited to those who are sensitive, ambitious, driven women struggling with high functioning anxiety and imposter syndrome.
